That's IT, We're Switching To Comcast

Verizon once again took it upon themselves to cancel today's service appointment, because they tested our line remotely (who knows when?!) and found everything to be in good working order. We had no Internet connection for six hours yesterday, and today they said that we should have called them then and complained. Um, WHY would I sit on hold for an hour to tell them that we're having the same problem we've been having for weeks, when we ALREADY had an appointment scheduled with them today?? If I'd known they were going to cancel our service request even after we explained the situation and specifically asked them not to, then yeah, I would have called.

Marcus was none too friendly with them this morning. The problem is that our Internet connection keeps going out and coming back randomly, and their response was essentially, "We can't come out unless the connection is out at the moment you make the complaint, the moment we check the line before your appointment (whenever THAT is), and the moment we arrive at your door." Since the problem is intermittent, can't be predicted, and often happens in the middle of the night (we frequently wake up to find that we have no Internet), what the hell are we supposed to do? Keep paying full price for a service that doesn't work half the time and that they refuse to fix?

So, yeah. Marcus is calling Comcast today to see if we can get the guy to come out on Friday. Verizon has been one long, ugly fail for far too long.